topic Re: {"message":"Unauthorized"} Port Error, Help Please in Get Support

{"message":"Unauthorized"} Port Error, Help Please

jbenmorgan — Wed, 20 Jul 2022 11:41:17 GMT

I was trying to login to my public mobile self serve account, whenever I try and login it presents a blank page with

{"message":"Unauthorized"}

Is this a temporary problem...? Should I be concerned? How do I get around this?

Re: {"message":"Unauthorized"} Port Error, Help Please

computergeek541 — Wed, 20 Jul 2022 11:44:37 GMT

Yes, this is temporary. That type of message indicates a website problem. Try again later.

Re: {"message":"Unauthorized"} Port Error, Help Please

MrSpock — Wed, 20 Jul 2022 11:43:55 GMT

@jbenmorgan try logging in with a laptop or computer,they are having issues with phones right now

Re: {"message":"Unauthorized"} Port Error, Help Please

softech — Wed, 20 Jul 2022 11:44:35 GMT

@jbenmorgan Got that myself before too. It is likely just a browser issue

Try to clear cache and restart browser

or try another browser like (Edge or Firefox or Chrome)

Or try incognito mode

lastly, try on another device. If you are using a phone or tablet now, try on a desktop or laptop

Re: {"message":"Unauthorized"} Port Error, Help Please

jbenmorgan — Wed, 20 Jul 2022 11:45:03 GMT

Hi MrSpock, this is through a laptop, it might just be a network issue?

Re: {"message":"Unauthorized"} Port Error, Help Please

jbenmorgan — Wed, 20 Jul 2022 11:46:27 GMT

Okay that sounds like it would work,

Thank you

Re: {"message":"Unauthorized"} Port Error, Help Please

MrSpock — Wed, 20 Jul 2022 11:47:48 GMT

@jbenmorgan they are having plenty of issues with thier new upgrades for sure

Re: {"message":"Unauthorized"} Port Error, Help Please

jbenmorgan — Wed, 20 Jul 2022 11:48:44 GMT

Thanks guys, you guys are dope. Super quick responses 🙂

Re: {"message":"Unauthorized"} Port Error, Help Please

MrSpock — Wed, 20 Jul 2022 11:49:47 GMT

@jbenmorgan try a different browser in ingognito or sercret mode it seems to help

Re: {"message":"Unauthorized"} Port Error, Help Please

softech — Wed, 20 Jul 2022 11:51:30 GMT

@jbenmorgan wrote:
Hi MrSpock, this is through a laptop, it might just be a network issue?

@jbenmorgan It's more a browser/cache issue. I have been on the site the whole morning and tested another login just now

Re: {"message":"Unauthorized"} Port Error, Help Please

JUNA1D5HAH — Thu, 21 Jul 2022 14:32:02 GMT

I am trying to login for my wife's account and it will not let me in....keep getting message unauthorized....she runs her business from that number.....PLEASE HELP!!!!!

Re: {"message":"Unauthorized"} Port Error, Help Please

dust2dust — Thu, 21 Jul 2022 14:39:44 GMT

@JUNA1D5HAH- Try another browser or device. Or go in to incognito mode.

Re: {"message":"Unauthorized"} Port Error, Help Please

JUNA1D5HAH — Thu, 21 Jul 2022 14:44:34 GMT

@dust2dust

I have tried 2 laptops and 2 phones....Chrome Safari Opera Firefox.

THIS IS CRAZY!!!!!

Re: {"message":"Unauthorized"} Port Error, Help Please

JUNA1D5HAH — Thu, 21 Jul 2022 14:46:47 GMT

I have tried normal way and Incognito Modes

Re: {"message":"Unauthorized"} Port Error, Help Please

hTideGnow — Thu, 21 Jul 2022 14:51:44 GMT

HI @JUNA1D5HAH Must be something wrong then,

nothing much you can do at the moment other than opening ticket with PM:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: {"message":"Unauthorized"} Port Error, Help Please

CS_Agent — Thu, 21 Jul 2022 14:52:14 GMT

Hi JUNA1D5HAH!

I am sorry to hear about this situation! No worries, we will definitely help you.

If the account is in your wife's name, could she, please, contact us through private message?

Thank you,

Gaby

CS_agent PM

Re: {"message":"Unauthorized"} Port Error, Help Please

dust2dust — Thu, 21 Jul 2022 14:56:21 GMT

@JUNA1D5HAH- In response to the agent, as long as you can verify account information then you can talk to the agent.

Have you tried other locations for a different wifi connection or even your cell data?

Adding - and don't respond to them here. Just in private message.

Re: {"message":"Unauthorized"} Port Error, Help Please

JUNA1D5HAH — Thu, 21 Jul 2022 14:59:51 GMT

she opened a ticket on her phone using wifi.

ref#244550-506

Re: {"message":"Unauthorized"} Port Error, Help Please

JUNA1D5HAH — Thu, 21 Jul 2022 15:13:24 GMT

I PM'd @CS_Agent for assistance

Re: {"message":"Unauthorized"} Port Error, Help Please

JUNA1D5HAH — Thu, 21 Jul 2022 15:28:29 GMT

she cannot login so how can she do that?

I PM's you from my account.