topic Inactive email in Get Support

Inactive email

Inactive_email — Thu, 21 Jul 2022 13:19:58 GMT

The email that I use is no longer active and there is no change email option. I cannot login to my Account and pay for my plan. Is there anything that I can do?

Re: Inactive email

hairbag1 — Thu, 21 Jul 2022 13:22:07 GMT

Dial 611 to pay with your on-file credit card ore get payment vouchers at Shell Gas or Walmart..then dial 611 to add 'em to your acct.

Re: Inactive email

RossN — Thu, 21 Jul 2022 13:25:20 GMT

@Inactive_email

hi contact a cs agent to change email

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Inactive email

hTideGnow — Thu, 21 Jul 2022 13:24:29 GMT

HI @Inactive_email For now, when you login, you can try to have the 2FA to send to your phone instead of your email.

Once you get the code, you use the "old" email address as the username to login to update your plan

Of course, you still need to change to the proper email address, you will need to open ticket with PM CS Agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Inactive email

Yummy — Thu, 21 Jul 2022 13:25:30 GMT

Using existing email you can still log in into your account and pay the bill.

Your existing (inactive) email is actually PM's login ID. No matter if it is still valid or not!

In the mean time you can contact agent to change your email.

- Send a private message to the CSA - agent by clicking Here