topic Re: Outgoing calls don't work after recharge in Get Support

Outgoing calls don't work after recharge

Nanalove24 — Thu, 21 Jul 2022 03:40:12 GMT

I bought 2 vouchers yesterday and activated the recharge to my account at *611 in which I confirmed the recharge but when making calls I get that I have no balance. I have removed the sim card and the signal appears but I still can't make calls. I feel bad and disappointed. What can I do about it?

Re: Outgoing calls don't work after recharge

softech — Thu, 21 Jul 2022 03:35:32 GMT

@Nanalove24 would be nice if you can login to My Account to check the account status. , check if the voucher amount is sitting as Available Fund. If so, you can click the Reactivate My Account button to trigger the service

But sometime adding voucher using *611 might take time for a suspended account to reactivate. Give it another 15 mins and reboot the phone once more.

If still not reactivated, then you should really try to login to My Account. You can then try the lost/stolen trick..click Lost first, then logoff. Wait 5-10 minutes, log back in and click click found/Resume service

Re: Outgoing calls don't work after recharge

Timer — Thu, 21 Jul 2022 04:19:42 GMT

@Nanalove24

use browser from computer, clear cache and cookies and use one page inPrivate mode,

Login Page and enter the 12 digit PIN #, on your receipt.

Re: Outgoing calls don't work after recharge

dust2dust — Thu, 21 Jul 2022 05:51:41 GMT

What does 611 say for a balance? What does it say for a renewal date? Did you add a 1 in front of the phone numbers you're dialing?

Re: Outgoing calls don't work after recharge

cellphoneuser1 — Thu, 21 Jul 2022 09:37:14 GMT

@Nanalove24 wrote:
I bought 2 vouchers yesterday and activated the recharge to my account at *611 in which I confirmed the recharge but when making calls I get that I have no balance. I have removed the sim card and the signal appears but I still can't make calls. I feel bad and disappointed. What can I do about it?

Do you have $13 or $15 plan with limited minutes? Adding money doesn't provide more minutes after running out. You can buy an add-on to for 500 minutes for $5.