topic Re: I cannot find my previous provider when porting in Get Support

I cannot find my previous provider when porting

jpnalbirex — Thu, 21 Jul 2022 00:45:57 GMT

I was trying to register your service for the first time and tried to port my number.

In the process, I cannot find my previous provider which is Phonbox, therefore I could not proceed.

Please let me know what to do.

Thanks in advance.

Re: I cannot find my previous provider when porting

Timer — Thu, 21 Jul 2022 00:49:40 GMT

@jpnalbirex

don't remove your old SIM card and activated with public mobile and then will getting a SMS ask you about port out

you will answer reply yes.

Re: I cannot find my previous provider when porting

softech — Fri, 21 Oct 2022 04:41:49 GMT

@jpnalbirex

First check if your number is eligible to be ported :

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

(this is a koodo site, but the result will be the same for PM)

If you confirmed that the number can be ported, then activate the account with a NEW phone number. It is only temporary. Once activated, make sure you can make outgoing call and incoming calls work fine

Then you can proceed to request porting. Login to Self Serve My Account. Then go to Profile page, request Change phone number and pick Transfer Phone number request. enter the phone number and follow from there:

https://selfserve.publicmobile.ca/en/account/edit/your-account

Just in case that process does not work, no worry, you can open ticket with PM Support and have them to arrange a manual porting for you. Let us know and will advise further if that is the case

Re: I cannot find my previous provider when porting

computergeek541 — Thu, 21 Jul 2022 01:20:59 GMT

@Timer wrote:
@jpnalbirex
don't remove your old SIM card and activated with public mobile and then will getting a SMS ask you about port out
you will answer reply yes.

Unfortuantely, the above is unrelated to what @jpnalbirex was asking for. The customer will never get a SMS to authorize a phone number port until the number porting request has actually been submitted.

Re: I cannot find my previous provider when porting

Timer — Thu, 21 Jul 2022 01:38:08 GMT

@computergeek541

No,

i think the @jpnalbirex ask about at register website step 2 ask ( Transfer a number - mobile phone old service provider ) as you can see at photo provider name is Phonbox is not there,

@computergeek541 Please let us know what OP to do.thanks.

Re: I cannot find my previous provider when porting

computergeek541 — Thu, 21 Jul 2022 01:45:41 GMT

@Timer wrote:
@computergeek541
No,
i think the @jpnalbirex ask about at register website step 2 ask ( Transfer a number - mobile phone old service provider ) as you can see at  photo provider name is Phonbox is not there,

@computergeek541  Please let us know what OP to do.thanks.

At the time the this thread was started, @jpnalbirex had not yet submitted a number porting request. Your previous reply did not address the fact that Phonebox was not in the list and that the OP never proceeded because of that. The response by @softech covers a way around this and how jpnalbirex can proceed.

Re: I cannot find my previous provider when porting

softech — Thu, 21 Jul 2022 01:50:38 GMT

@Timer wrote:
photo

@Timer The photo looks familiar. Nice picture, where you got it from?

Re: I cannot find my previous provider when porting

Timer — Thu, 21 Jul 2022 01:59:52 GMT

@computergeek541

so is you mean the OP need to getting new number and after activated then will change the number ,,

instructions provide from @softech

yeah nice pic as a owner nice person.

Re: I cannot find my previous provider when porting

softech — Thu, 21 Jul 2022 02:04:36 GMT

@Timer I would try to avoid linking other's picture as much as possible.

I got into an issue with another user who purposely posted my pictures in most of her replies. Don't think that was a complement at all

Re: I cannot find my previous provider when porting

Timer — Thu, 21 Jul 2022 02:07:07 GMT

@softech

my apologies, and sorry, i have no purpose to take any advantage of this photo i just like to help OP.