topic Incorrect Plan Info in Get Support

Incorrect Plan Info

Mattie_Martell — Thu, 21 Jul 2022 00:22:45 GMT

I updated my plan under my account but when I log into the site on my cell it’s still showing my previous plan. When I log into my account on a different cell it shows the updated plan. Why am I getting different results under the same account? How do I confirm that my info is correct if I get conflicting information?

Re: Incorrect Plan Info

softech — Thu, 21 Jul 2022 00:24:46 GMT

@Mattie_Martell Probably it is just a browser cache issue.

Try to use Incognito mode, or clear cache and restart browser and confirm if you see the correct plan

Re: Incorrect Plan Info

Timer — Thu, 21 Jul 2022 00:28:12 GMT

@Mattie_Martell

the glitch in the system there is a new design for your account it is affecting, but will be very soon they will fix it.

and you active new line or you are existing customer.

Re: Incorrect Plan Info

BKNS27 — Thu, 21 Jul 2022 06:46:43 GMT

@Mattie_Martell

Just reboot your phone by powering off your phone and wait 2 minutes then power back on.

Also refresh your browser page.