topic Re: Can’t reactivate my service due to email change in Get Support

Can’t reactivate my service due to email change

tanyald1979 — Wed, 20 Jul 2022 18:34:35 GMT

My sons account was registered to my account and because the public mobile website has changed, i can’t top up his account to get his service going due to his email change. How can i change his email to get his service going?

Re: Can’t reactivate my service due to email change

RossN — Wed, 20 Jul 2022 18:40:19 GMT

@tanyald1979 hi your best bet is to

contact customer service.

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Can’t reactivate my service due to email change

computergeek541 — Wed, 20 Jul 2022 22:13:20 GMT

Unnecessary repetition

Re: Can’t reactivate my service due to email change

tanyald1979 — Wed, 20 Jul 2022 22:13:25 GMT

I just sent a message to an agent. Do you know how long it will be before they respond? Also i left my number, will they call or reply with a message?

Re: Can’t reactivate my service due to email change

BKNS27 — Thu, 21 Jul 2022 06:36:05 GMT

@tanyald1979

Normally it takes about 2 hours for the CS_Agent to respond but may take longer if they are busy. Their hours are 6:00am to 10:00pm EST so keep your eyes on the envelope icon above.