topic Re: A little too late, for horn tooting, is it not? in Get Support

It's the 13th....is it Friday the 13th...or the 13th of July when PM introduced a new web site!!

CountyDownIeUk — Wed, 13 Jul 2022 15:19:10 GMT

Any issues??

You betcha. Another roll out of an untested web design.

Any one else have issues tot add to the list?

Also still needs TWO logins .... one for My Account....and one for My Rewards.

Re: It's the 13th....is it Friday the 13th...or the 13th of July when PM introduced a new web site!!

MrSpock — Wed, 13 Jul 2022 15:14:19 GMT

@CountyDownIeUk yea welcome to the club put on your seatbelt lol

Re: It's the 13th....is it Friday the 13th...or the 13th of July when PM introduced a new web site!!

hairbag1 — Wed, 13 Jul 2022 15:14:59 GMT

If using a laptop...try using Firefox. It's a new design alright and will take some getting used to. 😎

Re: It's the 13th....is it Friday the 13th...or the 13th of July when PM introduced a new web site!!

NDesai — Wed, 13 Jul 2022 15:15:39 GMT

@CountyDownIeUk The new self-serve portal is actually tested. Know that there is a huge amount of traffic as most people try to check it out. Just be patient, it will be fine when not many people are accessing it at the same time. Try using incognito/private browsing mode to avoid any cache or session issues.

Re: It's the 13th....is it Friday the 13th...or the 13th of July when PM introduced a new web site!!

CountyDownIeUk — Wed, 13 Jul 2022 15:20:25 GMT

@NDesai

Who knew there was a new design as of today? I sure didn't. NOT impressed.....cuz it does not work.

Re: It's the 13th....is it Friday the 13th...or the 13th of July when PM introduced a new web site!!

HopePearl — Wed, 13 Jul 2022 15:21:46 GMT

Yes! I noticed this too!! Seems kind of inefficient for its users!! They should be making it more user friendly instead of less!!

Re: It's the 13th....is it Friday the 13th...or the 13th of July when PM introduced a new web site!!

CountyDownIeUk — Wed, 13 Jul 2022 15:21:55 GMT

hhmmmmm hit this about 5 times.

{
  "message":"Request header or cookie too large"
}

Re: It's the 13th....is it Friday the 13th...or the 13th of July when PM introduced a new web site!!

CountyDownIeUk — Wed, 13 Jul 2022 15:26:16 GMT

Not that I know diddly about 3G and 4.

Does the introduction of 4G now jeopardize the 3G plans forcing us into higher priced plans (and allow to phase out lower priced plans)?

ie. using the USA add on

Re: It's the 13th....is it Friday the 13th...or the 13th of July when PM introduced a new web site!!

softech — Wed, 13 Jul 2022 15:29:02 GMT

@CountyDownIeUk No worry, not Friday the 13th 🙂

Re: It's the 13th....is it Friday the 13th...or the 13th of July when PM introduced a new web site!!

Kristowhy — Wed, 13 Jul 2022 15:30:22 GMT

My first login this morning I had a few internal server errors where widgets were. I browsed around and logged out. Returned again 15 mins later and all the "glitches" were gone. I checked over all my settings and plan info and looked to be good! I especially like how 2FA is now turned on with choice of email or SMS sending...bravo!

The new site has dramatically increased the ease and simplicity of buying add-on's. No more manually topping up and then picking the add-on. It's now shop for add-on, go to check out, pick your payment method and done!

Give it some time as others suggested.

Re: It's the 13th....is it Friday the 13th...or the 13th of July when PM introduced a new web site!!

CountyDownIeUk — Wed, 13 Jul 2022 15:31:44 GMT

I only need to use MY Account once a month and today is it..what a (&*%^(* mess.

Re: It's the 13th....is it Friday the 13th...or the 13th of July when PM introduced a new web site!!

Javatyger — Wed, 13 Jul 2022 15:40:31 GMT

Yeah I’m having the same issue. I just try to login, and when I get in I get to the splash page that you can’t click the button at the bottom, As you cant scroll all the way down and trying to click the button just presses that little line to switch apps.

I’m on an iPhone 12 mini.

Re: It's the 13th....is it Friday the 13th...or the 13th of July when PM introduced a new web site!!

CountyDownIeUk — Wed, 13 Jul 2022 18:09:17 GMT

Let's get some answers here!!!

Did I just lose a day of paid service!!!

Today is my billing date July 13 2022

My Account shows Current Plan Cycle: Jul 12, 2022 - Aug 11, 2022

Normally it would have said July 13, 2022 - August 12, 2022

This just a new way of saying that the day after is when you need to pay???

My last billing on payment date of Jun 13 2022 - And My Account said Payment Due Before July 13 2022

So we have lost when our next payment is due??? In our My Account?

As per pic above, do we still have on the $15 plan, unlimited inbound?? My Account used to confirm that in a couple of spots. But does continue to show "unlimited" texts.

I don't think that PM realizes with what you have taken away...that some of us actually read and used this information. We are the ones that can read and do read and not bother with a bunch of questions. I have 3 accounts that are all now in jeopardy!!!

Re: It's the 13th....is it Friday the 13th...or the 13th of July when PM introduced a new web site!!

CountyDownIeUk — Thu, 14 Jul 2022 01:46:02 GMT

Second factor.

Text takes far to long.

Email is faster

BUT

Entering the code I have to toggle to number from alpha for each number...that’s wrong.

Re: It's the 13th....is it Friday the 13th...or the 13th of July when PM introduced a new web site!!

CountyDownIeUk — Thu, 14 Jul 2022 01:51:19 GMT

Don’t get me wrong I see some good new additions.

BUT

Some requested additions were carelessly overlooked.

AND lots of information lost.

How about some summary pages that are copy and paste able to excel for:

Add ons purchased including freebies

Usage snapshot.

Referal Numbers (is there)

Re: It's the 13th....is it Friday the 13th...or the 13th of July when PM introduced a new web site!!

softech — Thu, 14 Jul 2022 01:51:26 GMT

@CountyDownIeUk PM is never Apple friendly. I remember My Rewards had issue with iPad or Safari , too

Re: It's the 13th....is it Friday the 13th...or the 13th of July when PM introduced a new web site!!

Javatyger — Thu, 14 Jul 2022 10:16:54 GMT

Looks like it’s fixed, but yah, not Apple friendly it seems.

Re: It's the 13th....is it Friday the 13th...or the 13th of July when PM introduced a new web site!!

CountyDownIeUk — Fri, 15 Jul 2022 00:37:00 GMT

@NDesai wrote:
@CountyDownIeUk The new self-serve portal is actually tested. Know that there is a huge amount of traffic as most people try to check it out. Just be patient, it will be fine when not many people are accessing it at the same time. Try using incognito/private browsing mode to avoid any cache or session issues.

@NDesai

I find that very hard to believe that with so many things missed and not brought over. And links that go no where and a mis mash where stuff is to be found. And multiple log ons that also go no where. If there was a test it was very poorly done. Even if you click what is new it takes some where else!!! Was What's New developed and posted??

Would the average person know that they need to "Try using incognito/private browsing mode to avoid any cache or session issues."? I'm disappointed as this is not a polished final product....same as last time...the community was the guinea pig and reports back. Is any one making a to do list???

I just want to get on and use the new stuff and do my 30 review of my 3 accounts that usually takes a 1/2 hr per account. Where is the logic??? I am missing it!!!

Re: It's the 13th....is it Friday the 13th...or the 13th of July when PM introduced a new web site!!

CountyDownIeUk — Fri, 15 Jul 2022 00:38:31 GMT

@MrSpock wrote:
@CountyDownIeUk yea welcome to the club put on your seatbelt lol

Give me a break!!! You find this acceptable??? Self serve......this is fall down and get up and repeat til fixed.

Re: It's the 13th....is it Friday the 13th...or the 13th of July when PM introduced a new web site!!

CountyDownIeUk — Fri, 15 Jul 2022 15:34:46 GMT

@CountyDownIeUk wrote:
Login. On from iPad.

Second factor.
Text takes far to long.
Email is faster
BUT
Entering the code I have to toggle to number from alpha for each number...that’s wrong.

Appears to be fixed. Can enter digits continuously but cannot copy and paste in one step.

While an oracle supported PM saying the new system was tested, it remains hard to believe. But at least things are being fixed on the fly.