topic Data Add on not working in Get Support

Data Add on not working

public19 — Wed, 20 Jul 2022 19:17:30 GMT

I just purchased a data add-on to my plan. However, it has not kicked in yet. Does it apply immediately or do I have to wait for sometime. I bought the add-on online in my Public account. I urgently need data for tomorrow. Any support/assistance is appreciated.

Thanks.

Re: Data Add on not working

computergeek541 — Wed, 20 Jul 2022 19:21:50 GMT

Data add-ons should work immeditely after purchase. Was data working before?

Re: Data Add on not working

Timer — Wed, 20 Jul 2022 19:26:43 GMT

@public19

you purchased a data add-on in canada or USA.

Re: Data Add on not working

hTideGnow — Wed, 20 Jul 2022 19:27:16 GMT

HI @public19

did you reboot your phone?

And, you have any data limit set on your phone ? Android has that and it will stop any data consumption once the limit is hit. If you have that, please disable it

Re: Data Add on not working

public19 — Wed, 20 Jul 2022 19:29:34 GMT

My data for the month expired this morning. That's why I purchased the add-on. I read in other posts as well that it should kick in immediately. However, the data isn't working in my phone. I see the add on 0.99 GB left still in my online account.

Re: Data Add on not working

public19 — Wed, 20 Jul 2022 19:29:49 GMT

In Canada

Re: Data Add on not working

softech — Wed, 20 Jul 2022 19:34:28 GMT

@public19 wrote:
I see the add on 0.99 GB left still in my online account.

@public19 So, the addon is definitely purchased.

Reboot the one once more

and are you Android or iPhone user?

Re: Data Add on not working

public19 — Wed, 20 Jul 2022 19:35:20 GMT

Thank you for the suggestion. It was the data limit setting in my phone. It works now.

I don't have