topic Re: 4G speed in Get Support

4G speed

frombfe — Wed, 20 Jul 2022 16:43:53 GMT

I've upgraded my plan to the "improved" 4g speed, waited 48 hours, removed and reinstalled my sim card and restarted my phone. It appears that my data speeds have not improved at all. What can I do to rectify this?

Re: 4G speed

RossN — Wed, 20 Jul 2022 16:46:51 GMT

@frombfe hi it seems to be taking far to long for speed increases after upgrading plans ask cs agent why you are paying for something you don't have

contact customer service.

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: 4G speed

hTideGnow — Wed, 20 Jul 2022 16:47:37 GMT

HI @frombfe That's not good. 48 hours should be all it needs

Your My Account is showing that you have 4G plan, right?

Please open ticket with PM CS Agent

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 4G speed

JL9 — Wed, 20 Jul 2022 18:54:54 GMT

Some people were saying 72 hours, but it really should be 48. Maybe try tomorrow and if no changes get a CSA to investigate.

Re: 4G speed

Chrisveitch6969 — Sun, 31 Jul 2022 09:31:23 GMT

Has your issue been worked out yet? Mine is still 3g speeds been 3 days

Re: 4G speed

Rene5 — Wed, 07 Feb 2024 21:08:49 GMT

Hi recently upgraded at 4G speeds, 10 GB of data up to 100mbps. How I can know on my phone whether it is in the upgraded plan. Now my phone showing still "LTE"

Re: 4G speed

computergeek541 — Thu, 08 Feb 2024 02:55:18 GMT

@Rene5 wrote:
Hi recently upgraded at 4G speeds, 10 GB of data up to 100mbps. How I can know on my phone whether it is in the upgraded plan. Now my phone showing still "LTE"

There is no longer any delay in changes of speed when going from different tiers of speeds in the plans. It's effectively as soon as your plan has been changed. The way that the plans are advertised as having 3G, 4G, or 5G is only about the maximum possible speed. All plans allow access to the same networks.

Re: 4G speed

Rene5 — Thu, 08 Feb 2024 03:24:47 GMT

Thanks it works !