topic Re: Can't log in in Get Support

Can't log in

mamabear_5 — Wed, 20 Jul 2022 17:35:03 GMT

Hi!

I have updated my password and the emails match however, I am still unable to log into my account.

Re: Can't log in

BKNS27 — Wed, 20 Jul 2022 17:37:25 GMT

@mamabear_5

Clear your cache, cookie and go incognito on your browser.
You can also try a different browser.

Then get the 2FA code sent to your phone. It will be faster to get the code through email.

Re: Can't log in

softech — Wed, 20 Jul 2022 17:36:47 GMT

@mamabear_5 Wait 5 mins.

Try Incognito mode or try another browser (Edge/Firefox/Chrome)

or Try on a computer if you have been using phone or tablet , if possible

If nothing works, open ticket with PM Support, it could be just a system glitch

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Can't log in

mamabear_5 — Wed, 20 Jul 2022 17:45:26 GMT

Hey, Did all that. Didn't work. I have opened a ticket and am waiting for someone to get back to me there.

Re: Can't log in

J-L — Wed, 20 Jul 2022 18:38:07 GMT

This happened to my husband's phone the other day. He tried a number of times and nothing worked, so we tried using my phone and he was able to log into his account. When he tried again using his own phone it didn't work. So I told him to clear the cash etc...still didn't work but then he tried going online and going to the Public Mobile website through the browser and he was able to log in from there. We have put a link for the Public Mobile account log in page on our home screens on our phones ( it looks like an app but it's just a short cut) he had to delete that then reload it. Now it's working fine.

Re: Can't log in

softech — Wed, 20 Jul 2022 18:43:01 GMT

@J-L wrote:
So I told him to clear the cash

This is desperate.. 🤣

. We have put a link for the Public Mobile account log in page on our home screens on our phones ( it looks like an app but it's just a short cut) he had to delete that then reload it. Now it's working fine.

Good tips for making it like an app. With the new My Account being more mobile friendly, now this is truly like an app. Just make a new shortcut and it should work 🙂

Re: Can't log in

J-L — Wed, 20 Jul 2022 18:47:55 GMT

Lol took me a minute to see what I did... Yeah cache/ cash lol what's the difference but a couple of letters. Good for a chuckle though,😁

Re: Can't log in

J-L — Wed, 20 Jul 2022 18:54:23 GMT

Yeah we did that homescreen shortcut a few years ago. It looks and works so much like an app, its very convenient to just click it to get to the sign-in page directly. Funny that his stopped working right after the system upgrade PM did, though.

Re: Can't log in

softech — Wed, 20 Jul 2022 18:58:07 GMT

@J-L but you can make new icon to the new My Account , right?

Re: Can't log in

J-L — Tue, 26 Jul 2022 01:29:48 GMT

Sorry, I haven't been on in a couple days. My husband has not actually added the icon to his home page yet ( I thought he did ) but I just checked and it should work. In the top right corner of your screen go to the 3 dots. Click on that to get the drop down . On mine it's towards the bottom of the list, it says "Add to home screen" click on that and the icon should be on your home screen.