topic Re: Available plans in Get Support

Available plans

dakd4749 — Wed, 20 Jul 2022 16:08:56 GMT

I'm paying $35/month but my plan is not the $35 plan. My plan isn't even listed. Why am I not getting the $35 plan when I'm paying $35/month?

Re: Available plans

hTideGnow — Wed, 20 Jul 2022 16:10:05 GMT

@dakd4749 wrote:
I'm paying $35/month but my plan is not the $35 plan. My plan isn't even listed. Why am I not getting the $35 plan when I'm paying $35/month?

HI @dakd4749 can you show me what you meant by your plan is not the $35 plan?

was it a grandfathered plan?

or you have the Provincial calling plan?

Re: Available plans

dakd4749 — Wed, 20 Jul 2022 16:16:44 GMT

I don't know if it's a grandfathered plan. It's what I started with when I joined Public Mobile. So I pay $35. per month and my plan says I get 2 GB data usage at 3G speed + 500 MB AutoPay, Unlimited Canada-wide Talk, and Unlimited International Text. I think it might be the same as the $35 plan except for the data, which is 3GB at 3G speed. That one says Unlimited Canada-wide minutes and Unlimited International Text and Picture Messaging. (Do "Talk" and "Minutes" mean the same thing and is "Picture Messaging" included in my current plan? I'm thinking they are.) Sorry to be so clueless, but I would like to know and I appreciate your help.

Re: Available plans

dust2dust — Wed, 20 Jul 2022 16:18:04 GMT

What differences are you seeing? Plans almost always don't change in your account. They CAN at the whim of the company if they feel like it as they did with the old $10 plan without legal notice for 3 months according to their own terms...our contract...that they happily violated without a care in the world for contract law.

But do you think they'd force-change your plan on you if it gives you better features?

If you like the features of the current $35 plan just change to it for your next renewal.

Re: Available plans

dakd4749 — Wed, 20 Jul 2022 16:20:17 GMT

Here are the differences. I pay $35. per month and my plan says I get 2 GB data usage at 3G speed + 500 MB AutoPay, Unlimited Canada-wide Talk, and Unlimited International Text. I think it might be the same as the $35 plan except for the data, which is 3GB at 3G speed. That one says Unlimited Canada-wide minutes and Unlimited International Text and Picture Messaging. (Do "Talk" and "Minutes" mean the same thing and is "Picture Messaging" included in my current plan? I'm thinking they are.)

Re: Available plans

dust2dust — Wed, 20 Jul 2022 16:21:36 GMT

Right. That's an earlier version of the $35 plan.

Re: Available plans

dakd4749 — Wed, 20 Jul 2022 16:23:32 GMT

Is there a reason they don't update or upgrade my account since I'm paying $35/month? I suppose it's easier for them if I make the change myself. I probably won't do that since I have some add-ons and I don't want to lose them.

Re: Available plans

dust2dust — Wed, 20 Jul 2022 16:28:16 GMT

Cheap, greedy b......s is why. As I had said, do you think they're going to give customers newer, better, more features and do it for the customers out of the goodness of their hearts? Not a chance.

You won't lose add-ons. Do you show any Promo items at the end of your add-ons list at the bottom in its own box area?

Re: Available plans

dakd4749 — Wed, 20 Jul 2022 16:42:57 GMT

No I don't show any Promo items at the end of my add-ons list.

Re: Available plans

dust2dust — Wed, 20 Jul 2022 16:44:56 GMT

Then you'll be fine. Everything will stay. Just find the plan you like and choose next renewal if you don't want to lose any value. There's no pro-rating here.

Re: Available plans

dakd4749 — Wed, 20 Jul 2022 16:47:25 GMT

I do get loyalty rewards ($1 so far) and pre-authorized payments rewards ($2) so my bill's subtotal is $32 instead of $35. If I change my account, will I lose those rewards? (I added this reply after I wrote the other reply that said I don't show any Promo items.)

Re: Available plans

hTideGnow — Wed, 20 Jul 2022 16:53:29 GMT

@dakd4749 No worry, you can Change plan to the current $35 plan. The rewards you are having now (Loyalty, and Pre-Authorized payment discount) will stay.

With the plan change , there will be option Change plan now and Change on the next renewal date.

If you don't need the extra data now, pick Change on the next renewal date and it will start the new $35 plan on the next cycle

If you pick Change Plan now, PM will start a new cycle now , which mean you loss the remaining days on your current cycle. Not good

Re: Available plans

dakd4749 — Wed, 20 Jul 2022 16:52:11 GMT

Thank you so much!