topic Re: Not receiving ALL text messages in Get Support

Not receiving ALL text messages

suzanne-14 — Thu, 14 Jul 2022 00:14:56 GMT

I have contacts with Iphones whose text messages I receive, however other contacts with different phones I do not receive their text messages. All phones calls however are received. How do I solve this issue ?????

Re: Not receiving ALL text messages

Timer — Thu, 14 Jul 2022 00:20:03 GMT

@suzanne-14

tried rebooting device or insert sim card in other device

Re: Not receiving ALL text messages

AGuyLafleur — Thu, 14 Jul 2022 01:04:46 GMT

You may have to change the apn on the device.

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-iphone

Or https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Re: Not receiving ALL text messages

darlicious — Thu, 14 Jul 2022 09:02:48 GMT

@suzanne-14

Do you have an iPhone or Android? With an iPhone do you have SMS/MMS enabled? With Android have you accidentally turned on chat features (RCS)? Go to your messaging app and tap the 3 dots top right corner>>Settings>>chat features>>toggle off. (Are your chat bubbles dark blue vs light blue?)

Re: Not receiving ALL text messages

suzanne-14 — Wed, 20 Jul 2022 15:55:01 GMT

I have an iPhone, I can send & receive with other iPhone users. I can also send photo & messages to Android users who receive them. However, Android users cannot message back; I do not receive their messages only their phone calls. I have rebooted my phone. I have MMS Messaging enabled.I have also send as SMS enabled.