topic Re: Not Receiving Calls in Get Support

Not Receiving Calls

tessandroger — Wed, 20 Jul 2022 04:45:53 GMT

Hello, I activated and registered my SIM card about 2 weeks ago. I can do outgoing calls. However, I am not able to receive incoming calls. It says "The customer you are calling is unavailable at the moment. Please try again later." Please help me fix that. Thank you!

Re: Not Receiving Calls

dust2dust — Wed, 20 Jul 2022 04:52:44 GMT

Did you transfer a number from another provider? If so did you leave the old sim in and confirm a text from them? Is your old account still working?

Re: Not Receiving Calls

Timer — Wed, 20 Jul 2022 05:52:16 GMT

@tessandroger

rebooting device,

maybe you not complete the port in here,, contact to support team by CS_Agent

Re: Not Receiving Calls

BKNS27 — Wed, 20 Jul 2022 06:35:05 GMT

@tessandroger

It sounds like you are trying to make an outgoing call but you indicated that outgoing calls are OK. Or is that the message someone is getting when they try to call you?

Try rebooting your phone and see if that works by powering off your phone then wait 2 minutes and power the phone back on.