topic Re: Transfer problems in Get Support

Transfer problems

Jr9 — Tue, 19 Jul 2022 21:15:25 GMT

I recently transferred to public mobile from freedom and I have yet to receive a text confirmation from them. I also can’t receive calls and still pay both of the plans payments. What should I do?

Re: Transfer problems

Timer — Tue, 19 Jul 2022 21:13:58 GMT

@Jr9

contact to support team by CS_Agent

Re: Transfer problems

RossN — Tue, 19 Jul 2022 21:17:34 GMT

@Jr9 hi did you leave your freedom sim in your phone to receive transfer text,you have 90 minutes to reply yes or your port fails ,I will pm you telus porting dept number they can help you

Re: Transfer problems

hTideGnow — Tue, 19 Jul 2022 21:30:29 GMT

HI @Jr9 Why don't you call the porting team and ask them to re-submit the porting request?

Check your Community inbox for the phone number.

Re: Transfer problems

Yummy — Tue, 19 Jul 2022 21:31:53 GMT

Well you did not transferred from Freedom yet.

You just opened PM account. If you are porting your old number you have to have both accounts active. As soon as you requested port you have to leave OLD SIM in your phone. Authorization request should arrive quickly and you have 90 minutes to reply Yes to it.

If you missed it you have to contact agent to re-initiate porting. All calls will go to old SIM until porting is completed. You can use PM SIM for outgoing calls as it will have assigned temporary number until porting is completed.

Re: Transfer problems

esjliv — Tue, 19 Jul 2022 21:44:51 GMT

Or, @Jr9 you can submit a ticket to Public Mobile representatives (CSA) for help and restart the porting process; click this link: to request the transfer of your number over to Public Mobile.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: Transfer problems

JL9 — Wed, 20 Jul 2022 00:02:02 GMT

It could be a stuck port, if your Freedom account is still in good standing and you have the Freedom SIm put it in your phone and reinitiate the porting request, usually one of those steps missing is the culprit