topic Re: Not accepting credit card in Get Support

Not accepting credit card

asapbrighzy — Mon, 18 Jul 2022 17:17:03 GMT

I have tried to pay my phone bill with my credit card several times and I keep getting an error screen. They tell me it's an invalid date format, that I'm missing the pin number on the back, and then it just started saying "oops! something went wrong". I assumed it might be because my credit card expires next month, but I tried using my partner's and the same issue. My service has now been cut off because I can't pay my bill. It's not my card because I just made an online purchase this morning. Would really appreciate some help.

Re: Not accepting credit card

MrSpock — Mon, 18 Jul 2022 17:21:40 GMT

@asapbrighzy hi they are having many issues with there new uprades 🙄

contact a cs agent to help manually input cc info

you can open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Not accepting credit card

willbates — Mon, 18 Jul 2022 17:31:22 GMT

I was having the same issues for the last couple of days, where it would just say "Oops, something went wrong" I thought it was because I was trying to update the payment with a brand new credit card number, but it turns out it is actually the site.

I tried again today and I was able to update the payment information successfully. Good luck!

Re: Not accepting credit card

J_PM — Mon, 18 Jul 2022 18:02:56 GMT

@asapbrighzy

Thank you for sharing your experience on Community.

Our teams have identified an system issue targeting registering payment info. We're aiming to have a fix asap! For now, if you have access to a desktop please try paying the same way. This issue is currently targeting customers trying to make a payment on mobile/tablet.

Thanks!

Re: Not accepting credit card

hTideGnow — Mon, 18 Jul 2022 18:05:31 GMT

Thanks for the update @J_PM

Re: Not accepting credit card

Timer — Mon, 18 Jul 2022 18:35:41 GMT

@asapbrighzy

open browser from computer, clear cache and cookies and use inPrivate mode,

Re: Not accepting credit card

softech — Tue, 19 Jul 2022 23:33:11 GMT

@J_PM wrote:
@asapbrighzy

Thank you for sharing your experience on Community.

Our teams have identified an system issue targeting registering payment info. We're aiming to have a fix asap! For now, if you have access to a desktop please try paying the same way. This issue is currently targeting customers trying to make a payment on mobile/tablet.

Thanks!
J

@J_PM has the issue with accessing payment via phone/tablet resolved yet?

Re: Not accepting credit card

computergeek541 — Wed, 20 Jul 2022 11:48:38 GMT

@softech

The issue has been fixed.

Re: Not accepting credit card

softech — Wed, 20 Jul 2022 11:50:02 GMT

@computergeek541 wrote:
@softech

The issue has been fixed.

@computergeek541 thanks for confirming.

So, from what you understand, using desktop and mobile version shouldn't make any difference, right?

Re: Not accepting credit card

computergeek541 — Wed, 20 Jul 2022 11:51:54 GMT

From what I've read, making the payments using a mobile web browser should be working again.