topic Re: Payment problem when activating a sim card in Get Support

Payment problem when activating a sim card

HosseinF — Tue, 19 Jul 2022 22:47:26 GMT

Hi,

I am trying to activate a sim card. I am not able to finish the payment. I receive this error message: (We were not able to process your payment. Make sure all information is correct or try again with a different card)

I tried the payment with 5 different cards! All of them are OK and tested with other online payment platforms but none of them worked here.

Any idea about what I can do?

Can I activate a sim card using a voucher?

Thanks.

Re: Payment problem when activating a sim card

RossN — Tue, 19 Jul 2022 22:51:09 GMT

@HosseinF Hi yes you can activate with a voucher also check those credit cards that you used and make sure they were not charged also put your Sim in your phone and see if it’s activated

Re: Payment problem when activating a sim card

HosseinF — Tue, 19 Jul 2022 23:00:51 GMT

Thanks @RossN

In the payment page, there is no place to add voucher code. Do you know how I can use a voucher for this?

Re: Payment problem when activating a sim card

MrSpock — Tue, 19 Jul 2022 23:03:47 GMT

@HosseinF that is odd there always was a place to add a voucher nothing there that says other ?

Re: Payment problem when activating a sim card

RossN — Tue, 19 Jul 2022 23:11:05 GMT

@HosseinF hi I just checked it says this they except visa ,American express,Mastercard and visa debit with Canadian address no vouchers anymore

Re: Payment problem when activating a sim card

softech — Tue, 19 Jul 2022 23:11:17 GMT

@HosseinF wrote:
Thanks @RossN

In the payment page, there is no place to add voucher code. Do you know how I can use a voucher for this?

HI @HosseinF In the Payment page, there should be 2 buttons under Payment Method:

Visa/Debit, and Voucher

If you don't see that, try again on a Desktop computer and laptop. PM has confirmed that is issue with paying on phone and tablet and they are working on a fix now.

Re: Payment problem when activating a sim card

dust2dust — Tue, 19 Jul 2022 23:52:36 GMT

@softech- It seems paying by vouchers during activation is gone.

Re: Payment problem when activating a sim card

HosseinF — Sat, 30 Jul 2022 15:54:16 GMT

Thanks to all that have replied to me.

I believe voucher is not available for activation (at least not at this time).

[👍 Luddite]

I sent a PM to them to activate the sim card for me.

Re: Payment problem when activating a sim card

softech — Wed, 20 Jul 2022 00:10:29 GMT

@dust2dust wrote:
@softech- It seems paying by vouchers during activation is gone.

@dust2dust hope it is just temporary.

One of the advantage is for people with no credit background (and credit card). It was ok when in-store activation was still an option.. now, what are they supposed to do ? Visa giftcard?

Re: Payment problem when activating a sim card

dust2dust — Wed, 20 Jul 2022 00:13:33 GMT

@softech- Just all a part of this ridiculous shamozzle of a roll out. Testing? What testing? We don't need no stinkin' testing.

Re: Payment problem when activating a sim card

Timer — Wed, 20 Jul 2022 01:18:46 GMT

@HosseinF

use browser from computer, clear cache and cookies and use one page inPrivate mode,

and check your credit card is charge from,