topic Re: Order #296209 Not Received in Get Support

Order #296209 Not Received

LoveLutes — Wed, 20 Jul 2022 06:34:04 GMT

I have not received my order 296209 for an IPhone 8 with bonus SIM. Order was placed on/around July 1. Although an e-mail received from Public Mobile states this order was delivered, I have not received it. Please call xxxxxxxxxxxxxxxxxxxxxx or email xxxxxxxxxxxxxxxxxxxx

Re: Order #296209 Not Received

Timer — Tue, 19 Jul 2022 21:54:23 GMT

@LoveLutes

contact to support team by CS_Agent

Re: Order #296209 Not Received

Timer — Tue, 19 Jul 2022 21:56:55 GMT

@LoveLutes

remove personal information, this is a public forum, is not allowed.

Re: Order #296209 Not Received

hTideGnow — Tue, 19 Jul 2022 21:56:56 GMT

HI @LoveLutes For CPO related issue, DO NOT try to open ticket with Chatbot, it still won't work

Please message CS agent directly:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: Order #296209 Not Received

RossN — Tue, 19 Jul 2022 22:01:33 GMT

@LoveLutes hi no one is going to call you you need to contact customer support

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Order #296209 Not Received

Yummy — Tue, 19 Jul 2022 22:24:06 GMT

Please Remove phone and email. This is public forum!

You should contact agent for order status. Do you have tracking number? Is it send by Canada Post or courier?

Re: Order #296209 Not Received

LoveLutes — Wed, 20 Jul 2022 06:35:01 GMT

YFReply email states that my order 296209 was delivered by UPS Tracking #1Z68YF15xxxxxxxxxxxxx

Re: Order #296209 Not Received

softech — Wed, 20 Jul 2022 00:17:31 GMT

@LoveLutes please remove the tracking number. this is an open forum. You now want all of us to know where you live 🙂

Re: Order #296209 Not Received

LoveLutes — Wed, 20 Jul 2022 14:47:26 GMT

How do I contact an agent? Please send phone number because I'm getting nowhere this way. And apparently it was delivered by UPS. I have sent the tracking number to Public Mobile. PLEASE help.