topic Re: problems signing on to my account slow in Get Support

problems signing on to my account slow

SLL1 — Tue, 19 Jul 2022 21:37:10 GMT

Is anybody else having issues signing on to their account. It's not sending emails for verification so it says that you have to verify your account it's been doing this for a while. So when you say send an

Re: problems signing on to my account slow

SLL1 — Tue, 19 Jul 2022 21:38:12 GMT

solved 😁

Re: problems signing on to my account slow

esjliv — Tue, 19 Jul 2022 21:39:51 GMT

Have you checked your spam/junk folder @SLL1 .

YES, there have been some issues with the new Self Serve accessibility. Try opening a tab in incognito mode and perform the actions you are trying this way.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: problems signing on to my account slow

Timer — Tue, 19 Jul 2022 21:41:33 GMT

@SLL1

use browser from computer, clear cache and cookies and use one page inPrivate mode,

Login Page

you will get verification code by email or SMS
and when you press the 6 digit number and not press anything
just wait a 3 second automatically be login.

Re: problems signing on to my account slow

hTideGnow — Tue, 19 Jul 2022 21:44:39 GMT

HI @SLL1 the security code eventually came?

Yes, it could be the email server or a sync settings on your email.

Glad it works in the end