topic Re: Unable to access internet in Get Support

Unable to access internet

4uChristina — Wed, 20 Jul 2022 06:37:41 GMT

I am unable to access the internet even though my cellular is turned on and I am not over my plan usage!

Re: Unable to access internet

Timer — Tue, 19 Jul 2022 20:01:26 GMT

@4uChristina

rebooting phone.

Re: Unable to access internet

Timer — Tue, 19 Jul 2022 20:00:10 GMT

@4uChristina

check out your setting APN (publicmobile.ca)

Re: Unable to access internet

RossN — Tue, 19 Jul 2022 20:01:34 GMT

@4uChristina hi did you chack your data usage in your self serve? that is the most accurate

Re: Unable to access internet

BKNS27 — Tue, 19 Jul 2022 23:22:11 GMT

@4uChristina

What plan are you on?

You may have used up your monthly data. You can check your account online for the most up to date usage.

Re: Unable to access internet

softech — Tue, 19 Jul 2022 23:29:57 GMT

@4uChristina

You mentioned that you are " not over my plan usage", so I assume you have checked My Account and confirmed that your account status is Active and you still have Data for this cycle

Are you on Android? any chance you have setup Data limit on the device level? If you have setup the limit, you have to keep changing the cycle start date as PM is running on a 30 days cycle , which the phone uses monthly. After couple months, the cycle start date could be off by a lot and data could stopped on the device level

But if you are on iPhone, try to use different apps to access internet via Mobile Data. Maybe download another browser to see if it works. iPhone has a way to deselect Mobile Data access for particular app and it could be the reason

Of course, if you have another phone around, put your PM SIM there and test it.

Re: Unable to access internet

4uChristina — Wed, 27 Jul 2022 02:27:11 GMT

Thank you for your advice. I have an iPhone 11 Pro Max. I have noticed that I am unable to access the same App. Tried a different App and was able to get to the internet.

Thanks again