topic Re: Email in Get Support

Email

Maddy7979 — Tue, 19 Jul 2022 16:27:32 GMT

I want to update my email id

Re: Email

dust2dust — Tue, 19 Jul 2022 16:29:19 GMT

Wouldn't we all. You'll need to contact the support people to get it changed. Start with the chatbot link bottom of this page.

Re: Email

Yummy — Tue, 19 Jul 2022 16:32:12 GMT

Only agent can do that for you.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Re: Email

Timer — Tue, 19 Jul 2022 17:00:18 GMT

@Maddy7979

go to your private messag type CS_Agente

to get support team,

Re: Email

XAFDX — Tue, 19 Jul 2022 18:31:26 GMT

Don’t do it! I had them change mine and now I cannot access my account at all!

Re: Email

softech — Tue, 19 Jul 2022 18:38:00 GMT

@XAFDX wrote:
Don’t do it! I had them change mine and now I cannot access my account at all!

@XAFDX So, you were able to access the new My Account portal before you change your email address?

or you never able to anyway? I wonder if changing the email address has any part to your issue for unable to login

Re: Email

XAFDX — Tue, 19 Jul 2022 18:47:21 GMT

I was able to access the new portal previously, then changed my email with an agent, and since then cannot log in/they don’t know how to fix it.

Re: Email

dust2dust — Tue, 19 Jul 2022 18:50:16 GMT

If the system has some left over similarity to the previous system, then they need to change the email address in two places in their system. There was an account email and then a login email.

Re: Email

XAFDX — Wed, 20 Jul 2022 18:38:10 GMT

UPDATE: FIXED - the only way to fix it was to change the email back to what it was before and have the agent assign the temporary password “Public345” (you should change this after you get back into your account).

Re: Email

softech — Wed, 20 Jul 2022 18:42:41 GMT

@XAFDX wrote:
UPDATE: FIXED - the only way to fix it was to change the email back to what it was before and have the agent assign the temporary password “Public345” (you should change this after you get back into your account).

@XAFDX Thanks for following up. And did PM support promise that you can change it back to the "new" email after so many days?

Re: Email

XAFDX — Wed, 20 Jul 2022 18:44:58 GMT

They didn’t say anything but I would avoid changing the email address for months or until you see people having success. It seems like the new system has a lot of bugs and this last week was a nightmare.