topic Re: Plan change in Get Support

Plan change

odonnellcrln — Tue, 19 Jul 2022 17:53:48 GMT

Was sent a text offering me a 4g plan 4gb a month for $42.25 but no matter how I try can’t find it even when I click the long form the text I received? Please help. Thanks

Re: Plan change

odonnellcrln — Tue, 19 Jul 2022 17:54:38 GMT

Sorry meant to say $41.25 not 42

Re: Plan change

RossN — Tue, 19 Jul 2022 17:59:45 GMT

@odonnellcrln hi go into your self serve account and press on plan and addons it is in there press on the down arrow to see avaliable plans

Re: Plan change

dabr — Tue, 19 Jul 2022 18:00:20 GMT

@odonnellcrln You need to login to your self serve account (My Account) and select Plans/Add-ons on the left hand side of the account screen, then click the arrow on the right hand side of the page until you see one for $41.25 (not $42.25). You can Change Immediately or Change at Next Renewal. Change Now will start a new cycle immediately and there's no proration for unused features for your current plan. 4G speeds take 48 hours to take effect.

Re: Plan change offer

Timer — Tue, 19 Jul 2022 18:00:41 GMT

@odonnellcrln

use browser from computer, clear cache and cookies and use one page inPrivate mode,

Login Page to change plan,and use the down arrow to scroll down or up,

you will get verification code by email or SMS, you have to act a little faster,
and when you press the 6 digit number and not press anything
just wait a 3 second automatically be login,