topic Re: Lost my email in Get Support

Lost my email

Wafaa022 — Wed, 20 Jul 2022 07:07:13 GMT

Hello please im trying to login to my account in order for me to renew the new cycle, but they asked me to identify myself through email by send me codes, i dont have access to thay email anymore can pleaE help me login to my account and identify me through my phone or something else, ive been having that phone number for 4 years

Re: Lost my email

MrSpock — Tue, 19 Jul 2022 15:11:38 GMT

you will need a customer service agent for that

you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Lost my email

dust2dust — Tue, 19 Jul 2022 15:14:01 GMT

Isn't there an SMS option? If you let the account suspend for more than 90 days then you would lose the number. You're not there yet.

Re: Lost my email

Yummy — Tue, 19 Jul 2022 15:14:07 GMT

You have to contact agent to update your email

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Re: Lost my email

BKNS27 — Tue, 19 Jul 2022 17:05:07 GMT

@Wafaa022

Just have the code sent to your phone by text.

It is a lot quicker.

Re: Lost my email

Timer — Tue, 19 Jul 2022 17:16:06 GMT

@Wafaa022

go to your private messag type CS_Agente

to get support team, to change email,

there a option for SMS you can getting the code,

you will get verification code and when you press the 6 digit number and not press anything
just wait a 3 second automatically be login.

Re: Lost my email

Wafaa022 — Tue, 19 Jul 2022 17:34:01 GMT

It doesnt give me the option too

Re: Lost my email

hTideGnow — Tue, 19 Jul 2022 17:38:54 GMT

@Wafaa022 just open ticket with PM CS agent to reset the login to My Account. They can help you to update the email address Once you get back into My Account, you can then reset your PIN.

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437