Plan not reflecting

Jeff14 — Tue, 19 Jul 2022 10:34:27 GMT

I changed my plan a day before it expires, it is still not reflecting my new plan on my account status

Re: Plan not reflecting

softech — Tue, 19 Jul 2022 11:19:42 GMT

@Jeff14 so, your plan is renewed but renewed on the old plan now?

You are ok to use the old plan for another 30 days or you rather have it changed to the one you want?

If it is still on your day 1 or 2 of your new cycle, I think you can try to message PM Support and see if they can change it for you and just charge you the difference.

Please open ticket with them:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Plan not reflecting

BKNS27 — Tue, 19 Jul 2022 16:33:11 GMT

@Jeff14

Try refreshing your browser but you click change your plan on your renewal date.
Check after that date.

topic Re: Plan not reflecting in Get Support

Plan not reflecting

Re: Plan not reflecting

Re: Plan not reflecting