topic Re: US Data roaming not working in Get Support

US Data roaming not working

bbhattac — Tue, 19 Jul 2022 05:25:45 GMT

I am in Great Falls, Montana. My phone got connected to T-Mobile network. I can make phone calls but cannot access internet. I paid $20 for 1Gb data. All my phone settings are correct and data roaming is turned on. I really need the connection on the road.

Please help.

- Bhaskar

Re: US Data roaming not working

dust2dust — Tue, 19 Jul 2022 05:39:09 GMT

Did your data work normally while in Canada?

What all add-ons did you buy? Your payment history should show the items you bought. And of course you actually turned on data?

Re: US Data roaming not working

BKNS27 — Tue, 19 Jul 2022 05:49:04 GMT

@bbhattac

The $20 is for talk, text and 250mb data. You may have burned up the 250mb of data.

I think you purchased the wrong US Roaming so login your account to see which US Roaming listed and review the data you used up to date.

The $20 1gb data only but you indicated you can talk on T-mobile.

Re: US Data roaming not working

darlicious — Tue, 19 Jul 2022 08:12:50 GMT

@bbhattac

If you can make voice calls then you are connecting to T-Mobile's 2G or possibly 3G network. Is your phone set to autoconnect to the type of network? (4G LTE/3G/2G autoconnect). As mentioned check your plan and add ons page for your purchase and the amount of data you have left. Montana has some mountainous terrain that could be interfering with your ability to connect to the 4G LTE network.

Read this post for more info and a link to the coverage map for Montana...

https://productioncommunity.publicmobile.ca/t5/Get-Support/US-Roaming-Add-ons-Decommissioning-of-US-3G-HSPA-Networks/td-p/843202

Re: US Data roaming not working

darlicious — Tue, 19 Jul 2022 08:26:13 GMT

@bbhattac

You should have a 4G LTE service. If you are connected for voice there must be 3G coverage still in Montana as 2G is only in a small area in southernmost section of the state.

4G LTE3G2G

Re: US Data roaming not working

bbhattac — Tue, 19 Jul 2022 12:59:01 GMT

Yes it worked in Canada. My payment history shows that I have bought $15 US talk & text, and $20 US data roaming.

Re: US Data roaming not working

bbhattac — Tue, 19 Jul 2022 13:01:29 GMT

There are multiple add-ons you can buy for $20. I bought $15 US talk & text AND $20 US data roaming.

Re: US Data roaming not working

bbhattac — Tue, 19 Jul 2022 13:05:51 GMT

I bought $15 US talk & text, and $20 US data roaming. My data connection was set to LTE. I tried setting it to 3G but still no data roaming. So I have put it back to LTE. It is auto connect I believe.

Re: US Data roaming not working

bbhattac — Tue, 19 Jul 2022 13:29:43 GMT

Thanks for all the answers. I turned off my phone and turned on again and it worked like magic. I have LTE data roaming now.

Re: US Data roaming not working

bbhattac — Tue, 19 Jul 2022 14:09:39 GMT

Everything worked after I turned the phone off and on again. Should have tried that earlier.

Re: US Data roaming not working

bbhattac — Tue, 19 Jul 2022 14:10:12 GMT

Everything worked after I turned the phone off and on again. Should have tried that earlier.

Re: US Data roaming not working

dust2dust — Tue, 19 Jul 2022 14:44:57 GMT

The easy win 🙂 How long will you be in the states? If less than 10 days or you won't need it longer than that then enjoy your service. If more and you need service then there are some things to say.

Adding - or if you run out of your data before 10 days.

Re: US Data roaming not working

bbhattac — Thu, 21 Jul 2022 13:55:31 GMT

We will be out before the 10 days are over. Thanks.