topic Re: payment got declined due to bank card issue in Get Support

payment got declined due to bank card issue

ppgman — Tue, 19 Jul 2022 13:57:17 GMT

i fergot to change over my bank card info so my payment got declined how do i get my old plan back

Re: payment got declined due to bank card issue

MrSpock — Tue, 19 Jul 2022 17:25:43 GMT

@ppgman hi you go into your self serve account and update your credit card , if you are having issues with that , contact

a customer service agent to manually input it for you

you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH look for a response in your envelope top right corner of this page

Re: payment got declined due to bank card issue

Dunkman — Tue, 19 Jul 2022 14:04:58 GMT

@ppgman

How long has your account been suspended? If more than 90 days, your account will be closed permanently and number lost. If less than 90 days, you will need into your self service account. Update your credit card information and re-activate your plan.

Here is some more info:

https://www.publicmobile.ca/en/ab/get-help/articles/update-or-remove-your-payment-card

Re: payment got declined due to bank card issue

Yummy — Tue, 19 Jul 2022 14:52:22 GMT

If payment is declined recently, your account is only suspended due to no pay. You have 90 days to make a payment before account is deleted.

Or you can pay with voucher.

Re: payment got declined due to bank card issue

Timer — Tue, 19 Jul 2022 17:26:33 GMT

@ppgman

use browser from computer, clear cache and cookies and use one page inPrivate mode,

Login Page to update credit card,

you will get verification code by email or SMS
and when you press the 6 digit number and not press anything
just wait a 3 second automatically be login,

and if you need ASAP to make payment you can go to Shell Stations to purchase vouchers and add to your account by call 611

once connected press (1) then (1) again and enter the 12 digit PIN #,

Official list of retailers location sell vouchers: https://www.publicmobile.ca/en/on/payment-voucher