topic Refund of prepaid fee in Get Support

Refund of prepaid fee

cherrylamoc — Tue, 19 Jul 2022 04:33:14 GMT

Hello

I want to know can I get the refund, my credit card was charged $23.73 on Jun 30, the phone line in Public Mobile was stopped on July 4 because I ported the line out. From July 4, I could not login the Public Mobile anymore, I could not know the details of my account anymore. What I had prepaid could be refund in pro-rata basis?

Thanks!

xxx@xxxx.com

Re: Refund of prepaid fee

Timer — Tue, 19 Jul 2022 03:53:23 GMT

@cherrylamoc

no Refund in here.

because you can't anymore login to your account when port out your account will be closed immediately.

Re: Refund of prepaid fee

dust2dust — Tue, 19 Jul 2022 03:54:17 GMT

I don't know of any prepaid providers that prorate upon exiting. There are no refunds.

Re: Refund of prepaid fee

hairbag1 — Tue, 19 Jul 2022 04:02:07 GMT

Nope...read the T&C's regarding refunds. As PM is a prepaid service they won't refund your 23.73. You actually needed your account to be Active so you could port your number to new network...so you actually got your moneys worth.

edit'd..

clipped from Service Terms...

Ending your services with Public Mobile
Can I cancel my service at any time?
Yes. To cancel your service, contact Public Mobile with the date you want the cancellation to be effective.
Can I take my number to another provider?
Yes, you have the right to take or “port” your number to another Canadian telecommunications company.
Can I receive a refund of unused credits if I cancel my service?
Service credits added to your account are non-refundable. After ninety days with no active rate plan, your account will be automatically deactivated and all
unused credits will be lost.

Re: Refund of prepaid fee

hTideGnow — Tue, 19 Jul 2022 12:26:04 GMT

HI @cherrylamoc You already ported the line out, what you need to check from My Account anymore?

Once the line is ported, account will be closed and PM won't charge you again

Yes, you ported your line out a week after your new cycle, but that is not a system error on PM side, hence, you are not eligible for refund in such case