topic Re: I can't log into my account in Get Support

I can't log into my account

Sethjensen — Mon, 18 Jul 2022 06:16:22 GMT

When I reset the password it says an error and can't do it right now try later

Re: I can't log into my account

Timer — Mon, 18 Jul 2022 03:07:43 GMT

@Sethjensen

clear cache and cookies and use inPrivate mode,
or other browser

if want reset password contact support team by CS_Agent

Re: I can't log into my account

BKNS27 — Mon, 18 Jul 2022 03:18:44 GMT

@Sethjensen

There are still glitches on the new PM website but follow @Timer @suggestion.

Re: I can't log into my account

Sethjensen — Tue, 19 Jul 2022 02:03:56 GMT

I have tried that using Firefox now and still doesn't work we got a voucher at least paid the month but still can't get it in online to the account just says error can't reset at this time for the password is there anything else we can do

Re: I can't log into my account

dust2dust — Tue, 19 Jul 2022 02:06:23 GMT

You said "at least paid the month". Did you use 611 to enter the voucher?

Re: I can't log into my account

Sethjensen — Tue, 19 Jul 2022 02:25:18 GMT

How do u contact the support team because it still doesn't work

Re: I can't log into my account

dust2dust — Tue, 19 Jul 2022 02:34:17 GMT

Are you using a desktop? Laptop? Tablet? Mobile? Have you tried different devices? Different browsers? Incognito?

Are you at least getting to the reset password page? Entering the number of the account you want to reset? Or entering the email attached to the account you want to reset?

https://myaccount.publicmobile.ca/en/forgot-password

Re: I can't log into my account

Sethjensen — Tue, 19 Jul 2022 03:10:51 GMT

Ya I get that page go thru phone number get the code put it in it verifies me then I can put new password I do that and it always says can't update password at this time try again later