topic Port In re-process in Get Support

Port In re-process

Jjdden342000 — Tue, 19 Jul 2022 03:38:53 GMT

Hi,

How can I request for another port in. Tried calling Rogers and they said my number still active on their end and the port process must take place within 72 hours.

Thanks!

John

Re: Port In re-process

Timer — Tue, 19 Jul 2022 00:07:05 GMT

@Jjdden342000

contact to support team by CS_Agent

Re: Port In re-process

dust2dust — Tue, 19 Jul 2022 00:19:51 GMT

Did you leave the Rogers sim in to confirm the transfer? If you're inside of 90 minutes since trying then put the old sim in and reply.

Call this if you're over 90 minutes. And leave the old sim in.

Adding - slight re-arrangement

Re: Port In re-process

softech — Tue, 19 Jul 2022 00:23:23 GMT

@Jjdden342000 there is a number you can call to talk to live support and ask them to re-trigger the process/the text. I will message you the number. Check your Community inbox, envelope icon on top right.

Re: Port In re-process

esjliv — Tue, 19 Jul 2022 00:50:31 GMT

Or @Jjdden342000 you can submit a ticket to Public Mobile representatives (CSA) directly using this link to request the transfer of your number over to Public Mobile.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: Port In re-process

BKNS27 — Tue, 19 Jul 2022 03:15:12 GMT

@Jjdden342000

It sounds like you missed the most important step to complete the porting process…reply to the text confirming you are porting over to PM with the old SIM in your phone…there is a 90 minute window to reply…it sounds like you didn’t reply to the text.

You need to contact a CS_Agent to have the porting process restarted on this Community page.