topic Payment in Get Support

Payment

ESC — Mon, 18 Jul 2022 23:08:16 GMT

I updated the credit card information before the credit card expiry date for the auto-pay a month ago. Today the account was suspended due to no payment. I tried to enter the credit card information again but got message: something wrong, get back later. What is wrong?

Re: Payment

softech — Mon, 18 Jul 2022 23:10:49 GMT

@ESC were you using your phone or Tablet to access My Account?

Please use your desktop or laptop for now as there is a problem with credit card/payment when accessing on phone/tablet. Using Desktop/Laptop will be the workaround until the issue is fixed

Re: Payment

Timer — Mon, 18 Jul 2022 23:11:36 GMT

@ESC

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

or contact to support team to reset by CS_Agent

Re: Payment

MeenuK13 — Mon, 18 Jul 2022 23:37:44 GMT

I've had this problem before too and it's best to use your laptop to do this.

Re: Payment

ESC — Tue, 19 Jul 2022 03:39:49 GMT

I used desktop to update my credit card info before the expiry date. Public Mobile today suspends my account due to no payment. I tried to reactivate the account and made payment, it gave me a message:" something is wrong, try back later" Does anyone has the Customer Service Agent telephone number or email address? Thanks.