topic Re: Data plan doesn't work, "no internet connection" in Get Support

Data plan doesn't work, "no internet connection"

eajhealy — Mon, 18 Jul 2022 15:44:15 GMT

When I am outside, away from my home internet and in my car, my phone says "no internet connection". I try to get the internet connection but I simply can not get it.

What can I do to get the connection? My profile says I had the internet connection because my data plan says it is used up, yet, my phone says "no internet connection", and when I go to Google to write something, again, it says "no internet connection".

If this keeps up, I'll have to change providers.

Can anybody help, please?

Re: Data plan doesn't work, "no internet connection"

hairbag1 — Mon, 18 Jul 2022 15:47:45 GMT

Make sure data is enabled in settings on the phone.

Re: Data plan doesn't work, "no internet connection"

dust2dust — Mon, 18 Jul 2022 15:48:24 GMT

If the area in the middle of your account page is showing a solid red bar and 100% used then you've used all your plan data.

There is no throttled unlimited here. Data just stops.

You can buy data add-ons or ask the support people to do an early renewal or change plan immediately to a new plan.

Re: Data plan doesn't work, "no internet connection"

Yummy — Mon, 18 Jul 2022 16:02:00 GMT

@eajhealy wrote:
What can I do to get the connection? My profile says I had the internet connection because my data plan says it is used up,

You just answered your own question. You USED UP all your data. Check your account (NOT while driving) and if you do not see any reference to data allowance, you used up it all.

You can always buy data add-on and continue connecting to Internet until next renewal.

Re: Data plan doesn't work, "no internet connection"

Timer — Mon, 18 Jul 2022 18:50:05 GMT

@eajhealy

go to your settings check out mobile data is on , and check APN (publicmobile.ca)

Re: Data plan doesn't work, "no internet connection"

BKNS27 — Mon, 18 Jul 2022 22:53:34 GMT

@eajhealy

You will need to purchase additional data in the Add-on section if your data is all used up or go to an upgraded plan with more data.