topic Re: I can not pay my bill in Get Support

I can not pay my bill

behbahani_razy — Mon, 18 Jul 2022 14:05:51 GMT

I try to pay my bill with a credit card, but when I put the expiration data it gives the error that the date format is not acceptable while I am putting sth like 04/25 for April 2025 as MM/YY format.

My plan has been suspended because of this issue from yesterday and it is really annoying because my previous problem with changing my credit card info for authorized pay has not been resolved yet.

Re: I can not pay my bill

hairbag1 — Mon, 18 Jul 2022 14:08:04 GMT

Get payment voucher at Shell Gas or Walmart...then dial 611 to apply them to your account.

Once the PM website stabilizes after recent 'upgrades", you can deal with credit card issue later.

Re: I can not pay my bill

RossN — Mon, 18 Jul 2022 14:10:55 GMT

@behbahani_razy

hi they are having many issues right now , ask a cs agent to manually input it for you

contact a customer service agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: I can not pay my bill

Mikeedwards — Mon, 18 Jul 2022 14:17:41 GMT

Im having the same issue. I find it totally unacceptable that I have no control over my account regarding payment method just because the account has been suspended. I was told by CS to use a different browser or login with incognito mode from your device and see if that works. If not you may have to go to a retailer that sells public vouchers or instant top ups and have them load the amount to the voucher and provide them with your phone number on the account. https://www.publicmobile.ca/en/on/get-help/articles/pay-for-your-services-in-retail

Re: I can not pay my bill

hairbag1 — Mon, 18 Jul 2022 14:21:40 GMT

PM recently "upgraded" the website and has been a vexation ever since. The one process that should be bulletproof is payment...but seems like that is an on-going issue for a lot of customers.

Vouchers until payment issues are worked out...that's my suggestion too.

Re: I can not pay my bill

Timer — Mon, 18 Jul 2022 19:21:59 GMT

@behbahani_razy

clear cache and cookies and one page browser from computer, and use inPrivate mode,

Re: I can not pay my bill

hTideGnow — Mon, 18 Jul 2022 19:23:37 GMT

Hi @behbahani_razy were you trying to access the site with your phone or tablet? there is confirmed problem if access by mobile devices. Please use desktop or laptop to access the site and you would be able to pay