topic Re: payment issues in Get Support

payment issues

nkosoy — Mon, 18 Jul 2022 15:24:54 GMT

Hi All,

For the past days I have been having issues payment my bills, I only recite a message saying Oooops.... but no solution yet. Any advice, I haven't been able to use my mobile line all this time!

thanks

Re: payment issues

Yummy — Mon, 18 Jul 2022 15:27:18 GMT

Many customers have similar issue as you (most likely minor PM glitches due to launching new account site).

Try different browser or contact agent for further assistance.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Re: payment issues

J_PM — Mon, 18 Jul 2022 18:09:20 GMT

@nkosoy

Thank you for sharing your experience in Community!

We are currently working on resolving an issue impacting our payment registration system. Our teams will have a fix asap. If you need to make a payment urgently, try using desktop instead of mobile or tablet.

Thanks,

Re: payment issues

Timer — Mon, 18 Jul 2022 19:13:14 GMT

@nkosoy

one page browser from computer, clear cache and cookies and use inPrivate mode,