topic Re: Sign on issue - Payment issue. in Get Support

Sign on issue - Payment issue.

jccor — Mon, 18 Jul 2022 22:38:04 GMT

Hi There,

We at our home have 3 lines with public mobile.

-I cannot log in as the email I had registered in the past has changed, therefore I cannot log in to process my payment much less to process the 2 steps verification.(as PMobile is trying to use an outdated email no longer valid)

-I just need to reset the auto pay with a new credit card info and at the same time update my email.

-Be able to log in next time or when required and make the 2 step verification with a new updated email.

I am trying to process the payment for xxxxxxxxxxxxxxxxxxxx AND xxxxxxxxxxxxxxxxx

Hey Thanks in advance

Re: Sign on issue - Payment issue.

Timer — Mon, 18 Jul 2022 19:02:27 GMT

@jccor

contact to support team to change email and reset password and make sure for your security question if need to updated and change credit card by CS_Agent

Re: Sign on issue - Payment issue.

MrSpock — Mon, 18 Jul 2022 19:02:59 GMT

@jccor hi you can do all that by

contacting a cs agent to help

you can open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Sign on issue - Payment issue.

BKNS27 — Tue, 19 Jul 2022 01:16:50 GMT

@jccor

It not possible to have 3 lines on 1 email address…only 1 line(account)/email address.

As for the 2FA, click for the code to text your phone. This is faster than by email.