topic Re: Can’t change credit account info in Get Support

Can’t change credit account info

JennaL1 — Mon, 18 Jul 2022 18:17:44 GMT

I’m getting the same issue as everyone else - won’t let me update my info after the banks compromised my card - can’t live without service what is going on Public Mobile

Re: Can’t change credit account info

hTideGnow — Mon, 18 Jul 2022 18:20:08 GMT

HI @JennaL1 were you using your cell or tablet to access the site?

Please try to use a desktop or laptop It was confirmed that this workaround (using desktop or laptop) will be good

Re: Can’t change credit account info

Timer — Mon, 18 Jul 2022 18:22:09 GMT

@JennaL1

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

and if you need ASAP to make payment you can go to Shell Stations to purchase vouchers and add to your account by call 611

once connected press (1) then (1) again and enter the 12 digit PIN #,

Official list of retailers location sell vouchers: https://www.publicmobile.ca/en/on/payment-voucher

until the system complete updated soon,

Re: Can’t change credit account info

darlicious — Mon, 18 Jul 2022 18:41:41 GMT

@JennaL1

Did the bank chargeback your plan amount fee from pm? Is your login disabled? If this is the case you will have to contact customer support and arrange payment via pm voucher to clear up the chargeback issue.

Edit:

Info on vouchers:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Purchasing-or-Adding-a-Public-Mobile-Voucher/td-p/830028

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info