topic Re: Changing my credit card in Get Support

Changing my credit card

VinceRJ — Mon, 18 Jul 2022 18:07:53 GMT

I get into my account and choose “different payment” …..register my new credit card and it just says oops something went wrong…. Is the system down or what is going on?

Re: Changing my credit card

J_PM — Mon, 18 Jul 2022 18:09:56 GMT

@VinceRJ

Thank you for sharing your experience in Community!

We are currently working on resolving an issue impacting our payment registration system. Our teams will have a fix asap. If you need to make a payment urgently, try using desktop instead of mobile or tablet.

Thanks,

Re: Changing my credit card

hTideGnow — Mon, 18 Jul 2022 18:14:01 GMT

HI @VinceRJ Please try to use Desktop or Laptop instead of trying on your cellular phone

Re: Changing my credit card

Timer — Mon, 18 Jul 2022 18:19:22 GMT

@VinceRJ

use browser from computer, clear cache and cookies and use one page inPrivate mode,

and if you need ASAP to make payment you can go to Shell Stations to purchase vouchers and add to your account by call 611

once connected press (1) then (1) again and enter the 12 digit PIN #,

Official list of retailers location sell vouchers: https://www.publicmobile.ca/en/on/payment-voucher

Re: Changing my credit card

J_PM — Mon, 18 Jul 2022 18:21:10 GMT

@VinceRJ

If you can share a screenshot or the error you are receiving that would be helpful!

Thank you,

Jade