topic Re: Payment issue in Get Support

Payment issue

twinmum — Mon, 18 Jul 2022 14:40:53 GMT

Hi,

I just went to activate my account, and made my payment but it said something went wrong, try again later. Is the system down for payments right now?

Re: Payment issue

hairbag1 — Mon, 18 Jul 2022 14:47:31 GMT

@twinmum wrote:
Hi,
I just went to activate my account, and made my payment but it said something went wrong, try again later. Is the system down for payments right now?

PM recently upgraded their website and now there's a couple of fine-tuning issues.

Suggestions...try using incognito mode, clear history, or try a different web browser. I use Firefox and seems to work fine.

Alternative...try again later on today.

edit'd...check your bank statement to see if payment went through. If so...no need to start over.

Re: Payment issue

twinmum — Mon, 18 Jul 2022 14:56:13 GMT

Thank you I will check my bank statement! I was able to call out again, so I would say the payment was probably received, but I will confirm that to make sure. Thanks for your prompt reply!

Re: Payment issue

J_PM — Mon, 18 Jul 2022 17:40:36 GMT

@twinmum

Can you please confirm, did your payment go through successfully after using a different web browser?

Thank you,

Jade