topic payment not working in Get Support

payment not working

Celina1 — Mon, 18 Jul 2022 17:15:33 GMT

I got a text this morning(the day my payment was due) and it told me that my plan did not renew due to they did not recieve payment. The credit card has money on it, its not out of date. But there is still an error saying that something went wrong when I click complete payment. Is the service down or is it something on my end

Thank you in advance

Re: payment not working

will13am — Mon, 18 Jul 2022 17:27:07 GMT

@Celina1 , the text notification information appears to be inaccurate. I receive notification I had insufficient funds to renew but the renewal works as expected. Is your self serve account in active status?

Re: payment not working

Lisa01 — Mon, 18 Jul 2022 17:45:15 GMT

I think that happened to me before and it was just a glitch message. My plan did renew and I did not have any service interruptions. If your phone is still working, I would just wait and see if you get the “Thank you for your payment!” texts. If your phone stops working, then submitted a ticket and they should deal with it fairly quickly.

Re: payment not working

J_PM — Mon, 18 Jul 2022 18:07:28 GMT

@Celina1

Thank you for sharing your experience in Community!

We are currently working on resolving an issue impacting our payment registration system. Our teams will have a fix asap. If you need to make payment urgently, try using desktop instead of mobile or tablet.

Thanks,

Re: payment not working

Timer — Mon, 18 Jul 2022 18:34:40 GMT

@Celina1

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,