topic Re: forget my security question answer in Get Support

forget my security question answer

hamid1347 — Mon, 18 Jul 2022 17:08:31 GMT

I can not enter my profile to pay online. I forgot my password and security question.

No one answered mine by phone. I was confused and maybe I change my line to another famous line

because they have in person or someone who can answer my question but on Public, no one is on another side of the phone who can answer you and till now I can not change my password.(do you have a system that send new password to my Email?)

If it is possible for the last try to guide me, otherwise I have to change my line.

Re: forget my security question answer

MrSpock — Mon, 18 Jul 2022 17:12:39 GMT

@hamid1347 hi contact a cs agent to help reset

you can open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: forget my security question answer

darlicious — Mon, 18 Jul 2022 17:13:30 GMT

@hamid1347

The new self serve account allows you to change your password using 2FA sent to your phone via text or your email. Is the "forgot password" not giving you those options?

Re: forget my security question answer

Timer — Mon, 18 Jul 2022 18:38:19 GMT

@hamid1347

contact to CS_Agent to reset password and security question.

Re: forget my security question answer

hTideGnow — Mon, 18 Jul 2022 18:46:08 GMT

HI @hamid1347 the new My Account no longer needs to use Security question to reset the password

Did you try to use reset password there? They can send you the security code via email or sms

if you still have trouble resetting it, open ticket with PM CS Agent

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437