topic Re: Can't Make Payment in Get Support

Can't Make Payment

LDH — Mon, 18 Jul 2022 16:37:52 GMT

I am trying to make a payment on a different card (auto pay card cancelled due to lost wallet). The system rejects my payment, sometimes citing "wrong date format", other times just stating that there is a problem with not suggestion for a solution. I have tried various paths to get to the page where I try to enter the new card number including both a one time payment and changing my auto pay card number. Any ideas as to how to make a payment. It is due today and I am told my account is suspended.

Re: Can't Make Payment

RossN — Mon, 18 Jul 2022 16:39:54 GMT

@LDH hi there are many issues with the new uprades here , contact a cs agent for help

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Can't Make Payment

hairbag1 — Mon, 18 Jul 2022 16:59:50 GMT

@LDH wrote:
I am trying to make a payment on a different card (auto pay card cancelled due to lost wallet). The system rejects my payment, sometimes citing "wrong date format", other times just stating that there is a problem with not suggestion for a solution. I have tried various paths to get to the page where I try to enter the new card number including both a one time payment and changing my auto pay card number. Any ideas as to how to make a payment. It is due today and I am told my account is suspended.

Quickest method is to get payment vouchers at Shell Gas or Walmart, then dial 611 to add them to your account ahead of renewal.

Deal with credit issue later.

Re: Can't Make Payment

darlicious — Mon, 18 Jul 2022 17:03:03 GMT

@LDH

Give this post a read....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594

Re: Can't Make Payment

LDH — Mon, 18 Jul 2022 18:00:45 GMT

Thanks. As you suggest, I am going to make the voucher payment now and trying to contact an agent to deal with the credit card issue.

Re: Can't Make Payment

LDH — Mon, 18 Jul 2022 18:01:19 GMT

Thanks, that was very helpful