topic Re: Double payments on in Get Support

Double payments on

Sung-may — Mon, 18 Jul 2022 16:30:54 GMT

Hi there!

I put $113 in the available fund to my

account by mistake. Please check and put that amount in my credit card.

I apologize for what I did.

Thank you！

Re: Double payments on

RossN — Mon, 18 Jul 2022 16:35:51 GMT

@Sung-may hi , for a refund contact a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Double payments on

darlicious — Mon, 18 Jul 2022 16:38:02 GMT

@Sung-may

The community cant help you with a refund. If the amount will cause you financial hardship and/or you dont want to leave it on your account for your next renewal then contact customer support to have them issue a refund. It can take up to 30 days to be processed back to your card.

Edit to add:

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Double payments on

CountyDownIeUk — Mon, 18 Jul 2022 16:40:04 GMT

@Sung-may

You can just leave it as well. Future payments always come from balance first.

Re: Double payments on

Meow — Mon, 18 Jul 2022 16:47:34 GMT

If you see that amount ton your account, you can leave it there and it will be used for next (few) renewals.

Or you can ask agent for refund which might take few weeks. I would leave it unless you really that $$ now.