topic Re: phone not working in Get Support

phone not working

Schattmann — Mon, 18 Jul 2022 15:41:16 GMT

My wife and I both have Public Mobile service. Ever since the Rogers network outage, our phones barely work. Incoming calls never make it. Callers get our voice mail and we do not receive their message sometimes for 24 hours. Texts are also highly delayed. One took 2 days before I got it!

Was Public Mobile affected by the Rogers outage?

I do not wish to pay for a service that I cannot use!

Harry & Kathy Schattmann

Re: phone not working

hairbag1 — Mon, 18 Jul 2022 15:43:28 GMT

Good question ! For starters..what area of Canada are you in ?

Re: phone not working

Schattmann — Mon, 18 Jul 2022 15:44:43 GMT

Ontario...Port Rowan specifically.

Re: phone not working

RossN — Mon, 18 Jul 2022 15:52:44 GMT

@Schattmann hi try manually changing your network settings to 3G if that doesn’t help

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: phone not working

Schattmann — Mon, 18 Jul 2022 15:56:15 GMT

I've already tried the 3G setting.

Re: phone not working

dust2dust — Mon, 18 Jul 2022 16:03:15 GMT

There've been several reports of problems in Port Rowan lately. Add your "name" to the list by contacting the support people.

Re: phone not working

Yummy — Mon, 18 Jul 2022 16:16:22 GMT

I do not know if Rogers' outage affected ALL their services but my impression was it impacted Internet only?

It could be some Telus outage goes on in your area. I did not experienced any issue with PM service, GTA area...

Contact agent for further assistance as outage map might not be up to date.

https://www.telus.com/en/nt/outages?linktype=ge-footer