topic Re: 4G LTE Plan - Does it keep the extra 2GB of Data in Get Support

4G LTE Plan - Does it keep the extra 2GB of Data

MatthewV — Mon, 18 Jul 2022 15:15:19 GMT

Hello Community,

I have just recently moved to Public Mobile about two weeks ago. I have the 3G network plan with a bonus of 2GB of data. My plan is the $45/month 5GB plus 2GB/of bonus data.

My question is, If I move to the 4G LTE plan does the bonus 2GB data get removed from my account?

Re: 4G LTE Plan - Does it keep the extra 2GB of Data

RossN — Mon, 18 Jul 2022 15:17:01 GMT

@MatthewV hi no if you change to a new 4g plan you will lose that bonus 2 gigs

Re: 4G LTE Plan - Does it keep the extra 2GB of Data

MatthewV — Mon, 18 Jul 2022 15:18:21 GMT

Thank you for letting me know. Do you know if you can re-add the bonus data or is it a one time add for your account?

Re: 4G LTE Plan - Does it keep the extra 2GB of Data

RossN — Mon, 18 Jul 2022 15:51:26 GMT

@MatthewV I know they are offering it to new customers ask a cs agent if they will add it if you change your plan

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: 4G LTE Plan - Does it keep the extra 2GB of Data

MatthewV — Mon, 18 Jul 2022 15:30:50 GMT

Thank you for you help on this, I appreciate it.