topic Signing in issue in Get Support

Signing in issue

haaruunos1 — Mon, 18 Jul 2022 12:14:40 GMT

Anyone knows how sign in because the normal way is not working because of maintenance issue

Re: Signing in issue

BKNS27 — Mon, 18 Jul 2022 07:28:21 GMT

@haaruunos1

Website is down until tomorrow morning.

Try login after 6:00am and wait for 2FA code by email or text.

Re: Signing in issue

softech — Mon, 18 Jul 2022 10:47:13 GMT

@haaruunos1 site is now up

Account issue

haaruunos1 — Mon, 18 Jul 2022 10:56:39 GMT

My account is suspended it wasn't my fault the site was down I couldn't get in and pay my bills can anyone help please

Re: Signing in issue

haaruunos1 — Mon, 18 Jul 2022 10:57:44 GMT

Hey there my account is duspended and it wasn't my fault I couldn't access the account can u help please

Re: Signing in issue

haaruunos1 — Mon, 18 Jul 2022 11:01:07 GMT

Never mind its working now thanks sorry if I bothered u

Re: Account issue

MrSpock — Mon, 18 Jul 2022 11:44:20 GMT

@haaruunos1hi you can pay by dialing *611 with a voucher or a cc on file if you know your pin also you can pay in your self serve it is up now 🙄 if you are still having issues

you can open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Nothing is working

haaruunos1 — Mon, 18 Jul 2022 11:55:01 GMT

Ok guys there's nothing working here not 611 or ticket or anything I already paid my services and still my account still says suspended can anyone help please

Re: Nothing is working

softech — Mon, 18 Jul 2022 11:58:25 GMT

@haaruunos1 did you just pay now? can you login to My Account and Confirm if the money you just loaded is sitting as Available Fund?

Also, Check the Transaction history page to see if it shows your payment?

https://selfserve.publicmobile.ca/en/account/payment/payment-history

Re: Nothing is working

MrSpock — Mon, 18 Jul 2022 11:59:21 GMT

@haaruunos1hi did your auto pay fail?go into your self serve look for a reactivate button if nothing is working

you can open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH