topic Re: Account suspended in Get Support

Account suspended

Rodica1 — Mon, 18 Jul 2022 03:27:08 GMT

My credit card is working but I can’t process the pre-authorized payment and my account has been suspended can someone helps me.expecting very important calls from my family! What should I do!!!

Re: Account suspended

Timer — Mon, 18 Jul 2022 03:28:44 GMT

@Rodica1

tried other browser and clear cache and cookies and use inPrivate mode,

or contact support team by CS_Agent

Re: Account suspended

JK8 — Mon, 18 Jul 2022 03:31:29 GMT

@Rodica1

When is your renewal date? Are you on autopay? Are any of your services working?

Re: Account suspended

softech — Mon, 18 Jul 2022 03:33:47 GMT

@Rodica1

Try to login to My Account, Payment page and make a manual payment.

But instead of using Amount Die, try to use Custom Amount and manually enter your plan amount that way and see if payment goes through. Of so, logoff from My Account and reboot your phone

if still fails, you can also try to top yp via *611 with your 4 digits PIN (yiu can reset your PIN on My Account if you do not remember your PIN at this point)

Still fails? then open ticket with PM Support

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Account suspended

BKNS27 — Mon, 18 Jul 2022 03:34:41 GMT

@Rodica1

If your phone is still working and your renewal date is tomorrow, your account will show Suspended/Expired. This is a standard notice but it also indicates if you are on AutoPay or have sufficient funds just to ignore the message.

Re: Account suspended

Timer — Mon, 18 Jul 2022 03:40:50 GMT

@Rodica1

you can go to Shell Stations to purchase vouchers and add to your account by call 611

once connected press (1) then (1) again and enter the 12 digit PIN #,

Official list of retailers location sell vouchers: https://www.publicmobile.ca/en/on/payment-voucher

Re: Account suspended

AileenOK — Mon, 18 Jul 2022 03:58:26 GMT

Same thing happened to me. Instead of processing my autopay, PM suspended my account for non payment. Looks like there's an option to renew? But I had to join this group to send a complaint ticket.

Re: Account suspended

softech — Mon, 18 Jul 2022 03:52:15 GMT

@AileenOK your account is now suspended without service?

if so, try my suggestion above to pay by using the option Custom Amount and see if the payment goes through

Re: Account suspended

AileenOK — Mon, 18 Jul 2022 04:27:57 GMT

I can make calls so that's good. I only know because of the sms they sent me. I can pay the way you suggested. Looks like a new plan in my cart so it just seems like a negative. Thank you for your help.