topic Invoice request using ticket system in Get Support

Invoice request using ticket system

JSad — Mon, 18 Jul 2022 02:52:34 GMT

System gives me an error when trying to login to the community account to submit a service ticket, so I can request a proper invoice with my name, number ect on it.

Re: Invoice request using ticket system

Timer — Mon, 18 Jul 2022 02:53:53 GMT

@JSad

request from support team by CS_Agent

Re: Invoice request using ticket system

softech — Mon, 18 Jul 2022 03:08:00 GMT

@JSad yes, Chatbot seems to be having trouble with ticket opening. Just direct message PM support for invoice:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

And, do you need tax showing clearly ? If not, you can actually login to My Account and save the transaction history in PDF. It has your name and adresse on it , just no tax shown

Re: Invoice request using ticket system

BKNS27 — Mon, 18 Jul 2022 03:16:52 GMT

@JSad

Seems like you are on the Community since your question is posted on this Community.

You can login to account and go to My Profile and it will have your name, address and phone number then print it out.

If you need an official invoice just Create a Ticket on SIMon Chatbot or private message a CA_Agent on this Community page but it might take sometime.