topic how to cancel service.... no customer service available to help in Get Support

how to cancel service.... no customer service available to help

centroamerica12 — Mon, 18 Jul 2022 02:45:00 GMT

It is incredible the amount of time I spent doing password and getting error message

I got fed up!

Please help me cancel account.... I rather pay more for my service but be able to get CUSTOMER SERVICE AGENT when need it!!!

Re: how to cancel service.... no customer service available to help

Timer — Mon, 18 Jul 2022 02:52:48 GMT

@centroamerica12

relax tried to contact support team by CS_Agent

and after them not fix it your issue then remove your autopay and if you want to port your old number to other company your account have to be active.

Re: how to cancel service.... no customer service available to help

BKNS27 — Mon, 18 Jul 2022 03:08:18 GMT

@centroamerica12

PM is an online service so I would recommend you clear the cache, cookies and go incognito on your browser.

Then try login to your account and click on Reset Password.

Re: how to cancel service.... no customer service available to help

softech — Mon, 18 Jul 2022 03:16:31 GMT

@centroamerica12 give PM a chance and try to get back to My Account first

It's true some people have trouble getting into My Account after the system change. Open ticket with PM support and let them sort this out for you

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there