topic Re: Trouble adding new payment method in Get Support

Trouble adding new payment method

bharper16 — Mon, 18 Jul 2022 00:51:36 GMT

Hi! I need to change my payment method on public mobile but it won’t let be change my credit card without saying “oops there was trouble completing this request, try again later” even tho all the information is correct. It’s suspended my account in the meantime and I’m not getting text messages/calls and need to

Re: Trouble adding new payment method

JK8 — Mon, 18 Jul 2022 00:53:56 GMT

@bharper16

Try clearing your browser cache and history. Close browser and open a new browser window in incognito. Chrome works well.

Re: Trouble adding new payment method

RossN — Mon, 18 Jul 2022 01:03:43 GMT

@bharper16

hi if change browser doesn't work for you then contact a customer service agent to manually add it for you

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Trouble adding new payment method

esjliv — Mon, 18 Jul 2022 01:08:39 GMT

OR, try again later @bharper16 .

Also, too many failed attempts may temporarily lock your card due to fraud lock. So wait 1+ hours before you try again when the lock should be lifted.

Re: Trouble adding new payment method

Missriver2 — Mon, 18 Jul 2022 01:10:18 GMT

Just waisted 3 hours today doing the exact same thing for two different accounts!!! The system is garbage. Go directly to the private message!!!

Re: Trouble adding new payment method

softech — Mon, 18 Jul 2022 01:24:30 GMT

@Missriver2 curious, PM support came back and resolved the issue yet? they helped you to add the new card info there?

Re: Trouble adding new payment method

Missriver2 — Mon, 18 Jul 2022 01:31:47 GMT

3 hours, 2 different accounts to change an expiry number on both! “Oopsy try again later” for 2 days!!!

The CA’s don’t make enough money to handle nonsense issues like this all day because the system doesn’t work properly. Garbage