topic Re: Email in Get Support

Email

Jamiemacdonald — Sun, 17 Jul 2022 20:35:33 GMT

I would like to change my email as I have a new one? Thank you

RossN — Sun, 17 Jul 2022 20:40:28 GMT

contact a cs agent to get your email changed

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

hTideGnow — Sun, 17 Jul 2022 20:48:39 GMT

Hi @Jamiemacdonald only PM CS agent can assist with email change on My Account

Open ticket with them

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437