topic Re: Using YouMail wth Public Mobile in Get Support

Using YouMail wth Public Mobile

ricardo37 — Sun, 17 Jul 2022 20:54:51 GMT

I'm trying to set up YouMail to work with my Public Mobile account. I have no trouble getting calls to my PM phone number forwarded to my YouMail phone number. But YouMail's "Test Call" process reports that call forwarding won't work reliably because PM isn't supplying Original Call Number (OCN) info along with the forward.

I've seen some (quite old) posts in this Community about OCN on PM. Some say that PM doesn't support it. Others say that PM does support OCN (it is working for some of their friends or on other phones) but nevertheless it isn't working for them or on isn't working on one of their phones. One of the latter people suggested this might because he had ported his phone number over from Telus to PM.

So two questions. First, does Public Mobile in fact support OCN? Second, if it does, since I'm one of those people who ported in their phone numbers from Telus (well, Koodo), what do I have to do to get OCN working for me?

Re: Using YouMail wth Public Mobile

dabr — Sun, 17 Jul 2022 18:31:53 GMT

@ricardo37 Sorry, I don't know much about YouMail/OCN, but I'm sure @Nezgar has mentioned those things in previous posts and will be able to offer more information...

Re: Using YouMail wth Public Mobile

hTideGnow — Sun, 17 Jul 2022 18:34:46 GMT

Hi @ricardo37 i am pretty sure someone is using YouMail here, too

Re: Using YouMail wth Public Mobile

Nezgar — Sun, 17 Jul 2022 19:13:52 GMT

@ricardo37 I have been using YouMail with Public Mobile for a few years now and recall this issue as well when I was first setting it up. Solution was to set the conditional forwards to a YouMail number in a different city -- currently I'm using this Montréal number: 14388002666

You can set all three conditional call forwards at once by dialing this code: *004*14388002666#

Hope it works for you!

PS: I found if you set email notifications to plain text (not HTML) then the text transcription of the voicemail is included in the email, and you don't even really need the app installed. 🙂

(Thanks for the ping @dabr !)

Re: Using YouMail wth Public Mobile

ricardo37 — Sun, 17 Jul 2022 20:38:10 GMT

Thanks for your assistance, but I need a little more help.

I forwarded my calls to the number you provided and was able to activate successfully. But surely I can't use YOUR YouMail number and must use my own? On that assumption, after activating successfully with your number, I cancelled forwarding to that number and tried once more to forward to the number YouMail assigned to ME. In that case the YouMail test failed just like before, with no OCN forwarding being specified as the cause.

Maybe the problem here is that I don't understand how YouMail uses its forwarding numbers. So it might be on that subject more than on PM itself that I need info.

Any assistance welcome.

Re: Using YouMail wth Public Mobile

Nezgar — Sun, 17 Jul 2022 20:52:52 GMT

@ricardo37 The OCN could mean "operating carrier number" or more likely "originally called number" - as such, they use a single "shared" number for everyone, and have numbers in each city. I found the Montréal number by just saying I was in a different city... doesn't matter as Public Mobile lets you forward to any Canadian number.

With their free service, they need to be able to detect the "originally called number" (yours) so that when the call is forwarded to their shared number, they know which voicemail box to associate it with.

If you test it and callers get your voicemail, it's all good! Of course it means it only works with 1 phone, and they will try to upsell you to a paid account which actually gives you a dedicated number and the "originally called number" doesn't matter anymore.

Re: Using YouMail wth Public Mobile

ricardo37 — Sun, 17 Jul 2022 21:16:55 GMT

Awesome! Thanks so much for your help.

Re: Using YouMail wth Public Mobile

darlicious — Sun, 25 Sep 2022 21:01:32 GMT

@Nezgar

Yes thanks another great post and I learned something new again today! It's just too bad I can't tag it.

@dabr

Thanks for the roundabout link.

Re: Using YouMail wth Public Mobile

dabr — Sun, 25 Sep 2022 21:05:49 GMT

@darlicious Lol...yeah I just searched for YouMail and this thread popped up and I've just realized now, that I posted in it by tagging the resident expert... 😊

Re: Using YouMail wth Public Mobile

darlicious — Sun, 25 Sep 2022 21:12:37 GMT

@dabr

Lol.... Yes that's a little bit like when I use the search bar to look for an answer and I click on the thread to look at the solution and I see my username there?!!💡🤔👈

Re: Using YouMail wth Public Mobile

LarryBRUser — Fri, 06 Dec 2024 13:24:47 GMT

No luck with *004*14388002666# currently. Says error or invalid forwarding....

Re: Using YouMail wth Public Mobile

hTideGnow — Fri, 06 Dec 2024 13:49:44 GMT

hi @LarryBRUser invalid forwarding because the 438 phone number does not even connect when you dial regularly

Re: Using YouMail wth Public Mobile

LarryBRUser — Sat, 07 Dec 2024 00:39:53 GMT

Tried an active number in Ottawa and still failed....

Re: Using YouMail wth Public Mobile

slusagm — Sat, 07 Dec 2024 00:41:52 GMT

What exact Ottawa number is that?

and some people have trouble with conditional forwarding. Try to forward to a friend number first and check if that work