topic Re: Change email in Get Support

Change email

mjharrison — Mon, 18 Jul 2022 06:36:08 GMT

Hello

I need to change my account email address. My current one is defuncted.

Thanks

Re: Change email

JK8 — Sun, 17 Jul 2022 18:08:23 GMT

@mjharrison

Contact an agent.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

Re: Change email

Timer — Sun, 17 Jul 2022 18:22:08 GMT

@mjharrison

easy contact to support team to change email by CS_Agent

Re: Change email

hTideGnow — Sun, 17 Jul 2022 18:24:38 GMT

Hi @mjharrison

for email address, you will need to open ticket with PM Cs agent for them to update

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437